Shipping & Returns
We request all our valued customers to please choose/select items carefully, check Descriptions, Price, Quantity, language of the book, etc. before placing your orders to avoid problems.
raazionline.com Islamic Bookstore guarantees that we will send the Books & other products that are new and are in good condition.
raazionline.com supply Books published by different publishers as they are published. If you found any damages in the book torn pages, missing text, binding error (wrong volume binding) etc. you must notify within 3 working days of receiving, we will send a replacement. If that Item is not available in stock then raazionline.com will issue full refund to the customer.
Receipt / Damage
If there is any issue with your order / damage upon receipt / missing item, please call or email us immediately with your order #, description and pictures of the package and item/s. Please do not contact your credit card company unless you first contact us to resolve the issue.
raazionline.com reserves the right to inspect and verify that item(s) are broken/defective prior to issuing a refund.
Raazi Online guarantees your satisfaction. Our return policy is as follows:
> Most products maybe returned or exchanged within 15 days of receipt in the original condition.
> Shipping & Handing is not refundable. For free shipping orders, 10% shipping cost will be deducted upon return.
> 10% restocking fee will be assessed on all returns/refunds.
> Prior approval is needed by phone or email before returning.
> Clearance items are not eligible for return.
> We reserve the right to refuse return/exchange depending on the circumstances.
> Digital Items are non-refundable after 5 days of receipt and have 1 month replacement warranty.
> Opened Incense/bakhoor smells
> Itr perfumes
Please contact us via email or by phone to arrange a return or an exchange. After approval please ship to the following address:
Khanqah Near Police Chowk
Distt. Saharanpur (India)
Phone No. +919596286264
Ordering at our store means that the customer have read the above & agrees to the terms and condition etc.
Shipping & Returns